Our partner is a well-established technology & operations center in Bucharest, part of one  of the world's leading financial groups.

This position is part of the HR Operations team, responsible for providing HR services to the organization’s global subsidiaries. 

Payroll is the latest process added to the team’s portfolio.

To support this, we are building a dedicated payroll team focused on ensuring a smooth transition, consistent delivery, standardization and continuous improvement, following a  multi-year plan.

As a Payroll Specialist – SME for the US market, you  will play a key role in documenting the payroll process and transitioning  parts of it to the dedicated team in Romania. You will also be responsible for  defining handovers, setting up communication and control procedures, providing training to the team, and supporting change management activities.

This role best fits those candidates who feel at ease navigating into large corporate environments, finding their way and dealing with complexity and ambiguity that  are inherent around large scale transformation programs. 

Experience in an SSC or BPO environment, particularly with international exposure, is considered a strong advantage.

Availability to work US(NY) hours (2PM - 10PM) in a  hybrid work model (2-3 days in the office) is critical.

Your key responsibilities will revolve around:

• Gain the understanding of the end-to-end process and particularities, supporting tools and technologies, requirements for team members performing the processes;

• Create action plans for process transitions, embedding key requirements; work together with the project team to obtain the needed inputs and to validate them as per       planning;

• Act as Subject Matter Expert for the transitioned processes and Continuous Improvement;

• Ensure deliverables are completed within deadlines or workaround is in place;

• Act as a mentor/buddy for more junior colleagues by training, motivating and developing them, being       available for support in their daily activities;

• Keep stakeholders informed of relevant progress or challenges, highlighting risks proactively;

• Verify and give the internal sign-off on the allocated processes;

• Act as process expert for the HR Services Team and anyone else in the business for any process       clarifications/system issue;

• Drive process excellence and continuous improvements (efficiency, consistency and automation) in all       processes and domain expertise to enhance internal customer satisfaction and efficiency;

• Define reporting and analyze KPIs and SLAs, root cause analysis of issues. Implement and monitor SLAs.

To thrive in this role, you'll have:

• At least 5 years relevant working experience in a BPO/SSC, preferably in process transitions (ideally Payroll, Time&Attendance or HR Admin - onboarding,       terminations, position changes, etc);

• Knowledge of payroll in an international environment is an advantage (not mandatory) - ideally in US, but other international market will be fine as well;

• Excellent PowerPoint/Excel/Visio or a process flow tool knowledge;

• Workday application knowledge is preferred (alternative technologies are also fine: SAP / Oracle / SuccessFactors / etc);

• Change management skills and knowledge;

• Strong communication and stakeholder management skills;

• Attention to details;

• Customer focus;

• Dealing with ambiguity, adaptability, problem solving;

• Fluent English;

• Available to work following an US (NY) schedule: 2PM - 10PM.

Your benefits:

• Annual Bonuses based on individual and company performance;

• Medical care & Life insurance & Meal vouchers & Other Discounts;

• Hybrid work – 2-3 days/week onsite. Offices are based in Pipera, close to the Metro station – the coolest offices in town;

• 24 days of holiday & extra days off;

• A culture of continuous learning;

• Core values: flexibility and adaptability in an agile environment, trust, love working with people and       learning new things, the team is your support.

If you feel you  still need to fill some gaps for this position, don't give up - let's talk  first.

If interested: send  your resume/Linkedin profile to recruitment@itworx.ro and we'll reach out to  you shortly.

Else: you can refer  an interested friend or acquaintance.

We are committed to promoting equal opportunities in  employment, to not only adhere to current employment law, but to harness the  full potential of staff and ensure that all individuals are treated fairly and  with respect. To meet this aim, we endeavour to treat all job applicants  equally, on the basis of merit, competence and ability to do the job.  Everybody will be treated equally regardless of race, color, age, religion or  belief, gender, gender identity, gender expression, marital or civil partner status,  ethnic or national origin, physical or mental disability, sexual orientation,  and pregnancy or maternity status (“Protected Characteristics”).