Our partner is a well-established technology & operations center in Bucharest, part of one  of the world's leading financial groups.

This position is part of the Global HR Operations team, responsible for providing HR services to the organization’s global subsidiaries. 

Payroll is the latest process added to the team’s portfolio - currently in KT and setup phase.

To support this, we are building a dedicated payroll team focused on ensuring a smooth transition, consistent delivery, standardization and continuous improvement, following a multi-year plan.

As a Team Leader, you will oversee people and operations for the newly formed Payroll team for US, securing a seamless transition and superior monthly payroll processing.

This role best fits those candidates who feel at ease navigating into large corporate environments, finding their way and dealing with complexity and ambiguity that are inherent around large scale transformation programs. 

Your key responsibilities will be to:

• Lead the team of specialists, manage their performance, guide and motivate them, offer support in their day to day activities;

• Create action plans for process transitions, embedding key requirements; work together with the project team to obtain the needed inputs and to validate them as per planning;

• Act as Subject Matter Expert for the transitioned processes and Continuous Improvement;

• Ensure deliverables are completed within deadlines or workaround is in place;

• Keep stakeholders informed of relevant progress or challenges, highlighting risks proactively;

• Verify and give the internal sign-off on the allocated processes;

• Act as process expert for the HR Services Team and anyone else in the business for any process clarifications/system issue;

• Drive process excellence and continuous improvements (efficiency, consistency and automation) in all processes and domain expertise to enhance internal customer satisfaction and efficiency;

• Define reporting and analyze KPIs and SLAs, root cause analysis of issues. Implement and monitor SLAs.

To thrive in this role, you'll have:

• Availability to work on a schedule of 12-21 during the transition and KT phase (until feb.-march 2026). The schedule will return to standard hours afterwards.

• At least 5 years relevant working experience in a BPO/SSC, preferably Payroll, Time&Attendance or Hire-to-Retire processes;

• Experience in leading teams of specialists, coordinating and guiding them for top performance;

• Any knowledge and previous exposure to US Payroll is a big plus (but not mandatory);

• Excellent PowerPoint/Excel/Visio or a process flow tool knowledge;

• Workday application knowledge is preferred (alternative technologies are also fine: SAP / Oracle / SuccessFactors / ADP etc);

• Change management skills and knowledge;

• Strong communication and stakeholder management skills;

• Attention to details;

• Customer focus;

• Dealing with ambiguity, adaptability, problem solving;

• Fluent English.

Your benefits:

• Annual Bonuses based on individual and company performance;

• Medical care & Life insurance & Meal vouchers & Other Discounts;

• Hybrid work – 2-3 days/week onsite. Offices are based in Pipera, close to the Metro station;

• 24 days of holiday & extra days off;

• A culture of continuous learning;

• Core values: flexibility and adaptability in an agile environment, trust, love working with people and learning new things, the team is your support.

If you feel you  still need to fill some gaps for this position, don't give up - let's talk  first.

If interested: send  your resume/Linkedin profile to recruitment@itworx.ro and we'll reach out to  you shortly.

Else: you can refer  an interested friend or acquaintance.

We are committed to promoting equal opportunities in employment, to not only adhere to current employment law, but to harness the  full potential of staff and ensure that all individuals are treated fairly and  with respect. To meet this aim, we endeavour to treat all job applicants  equally, on the basis of merit, competence and ability to do the job.  Everybody will be treated equally regardless of race, color, age, religion or  belief, gender, gender identity, gender expression, marital or civil partner status,  ethnic or national origin, physical or mental disability, sexual orientation,  and pregnancy or maternity status (“Protected Characteristics”).