Our client is a UK based, remote first software company, that develops its own product, i.e. platform which can robotically perform any online task.  The main implementations to date, are in the travel and financial services markets.

Using company's platform, transactions such as reserving a hotel for your trip to New York, booking the flight to get there and applying for a credit card to pay for it all, get completely automated.

The company is growing solidly being accompanied by clients /  investors like Google and Trivago.

As Delivery Manager (part of the Romanian team), you will use best practices to ensure tasks are issued and followed through efficiently as well as with alignment to company’s commercial objectives.

To be successful in this role you will neet to focus your expertise and energy in the following areas:

● Prioritisation

○ Work with Customer Success team and Automation team members to wisely assign tasks in priority order

○ Assess progress and efficiency gains daily

○ Assess delivery timelines and advise the CS team for customer updates

● Process

○ Assess and review work allocation and completion processes

○ Advise and implement efficiencies into existing or new processes

○ Ensure all tools used are optimised for the processes in place

● Communication and visibility

○ Collate efficiency and progress stats on a regular basis

○ Ensure visibility of progress is available for the team and customers

○ Ensure delays and setbacks are communicated to affected parties

○ Ensure escalation is communicated, documented and managed effectively

● Connect

○ Meet with A team members and CSM regularly to learn about customer challenges and future workloads

○ Meet with Product Managers to explore improvements that can add efficiency and speed to delivery.

○ Speak to customers when needed to gather additional information or give status updates 

● Value

○ Increase overall productivity through process improvements and commercially drivern prioritisation

○ Increase visibility for customers and stakeholders on progress and timelimes

○ Improve the Automators ability to plan and manage their workloads

What you need to bring in:

● Knowledge of and experience in Project Management methodologies

● Experience in a process driven environment

● Understanding of the SaaS and Enterprise customer environment

● Experience with e-commerce or hospitality customers would be excellent

● Some basic technical knowledge of API responses, HTML/CSS and Javascript

● Very good level of English, spoken and written

If you feel you still need to fill some gaps for this position don't give up, let's talk first.

If interested: send your resume to recruitment@itworx.ro and we'll reach out to you shortly.

Else: you can refer an interested friend or acquaintance.